Automation for the jobs you do twice a day

Automated customer communications, bookings, CRM integrations and AI where it genuinely helps. Built on n8n for businesses across Halifax and West Yorkshire, and connected to the tools you already pay for.

What gets automated

The repetitive jobs rather than the clever ones. An hour a day spent copying an enquiry from an inbox into a spreadsheet is roughly thirty working days a year.

Enquiries that answer themselves

A form submission does not have to sit in an inbox until you get off a roof. It can text the customer back, log itself, chase you if nobody has replied in an hour, and drop into your calendar once it is booked.

Bookings without the back and forth

Availability, confirmations, reminders and reschedules handled automatically. A reminder the day before costs nothing to send and is the cheapest thing you can do about missed appointments.

A CRM that fits how you work

Built rather than rented, where an off the shelf system would mean changing your process to suit its screens. Customers, jobs, quotes and history in one place, with the automations running inside it.

Workflows built on n8n

Automations run on n8n, which is self-hostable and open source. That means no per-seat pricing that climbs as you grow, no vendor holding your process hostage, and a flow you can be shown rather than told about.

How it gets built

Automation projects fail when they start with the tool. These start with the task, and the tool is chosen after.

  1. Find the task you do the most

    The most repeated one, which is rarely the most interesting. Usually it is chasing quotes, rekeying an enquiry into two systems, or sending the same message forty times a week. That is where the hours are.

  2. Map it before automating it

    A bad process automated is just a bad process happening faster. The steps get written out first, including what should happen when something fails, because the failure path is the part that gets skipped and then bites.

  3. Build it, with AI only where it earns its place

    Most of an automation is plumbing between systems, and plumbing should be deterministic. A language model goes in where judgement is genuinely needed, like sorting an enquiry or drafting a reply, and nowhere else.

  4. Run it alongside you, then hand it over

    It runs in parallel with how you work now until it has proved itself, so nothing critical depends on it on day one. You get the workflow, the documentation and the logins.

What the work covers

Scoped as its own project with a fixed price. If the numbers do not stack up against the time it saves, you will be told before you commit.

  • Process mapping before any build
  • Automated enquiry and lead routing
  • Booking, reminder and follow-up flows
  • CRM build or CRM integration
  • AI chat and enquiry triage
  • Connections to email, SMS and calendars
  • Error alerting and retry handling
  • Documentation and handover

Questions we get asked

This is the service people are least sure about, so these are the honest answers rather than the sales ones.

Is this just a chatbot on my website?
It can include one, but a chatbot is usually the least valuable part. The money is in what happens after someone gets in touch: logging it, replying, chasing it, booking it and getting it into your system without you retyping anything. A bot that answers questions on a page nobody was struggling with does not win you work.
What do you build the automations with?
n8n, primarily. It is open source, it can be self-hosted so your customer data is not sitting in a third party tool priced per user, and the flows are visual, which means you can be shown exactly what happens to an enquiry rather than taking it on faith. Where something needs custom code, that goes in as a step in the same flow.
Will it work with the software I already use?
Most likely. Anything with an API or a webhook can be connected, which covers the large majority of accounting, calendar, email, SMS, form and CRM tools. If a system you depend on is a genuine dead end, you will be told that before you have paid for anything.
What happens when an automation breaks?
It gets caught rather than silently swallowed. Flows are built with error handling and alerting, so a failed step notifies rather than dropping an enquiry into a hole. That is the difference between an automation you can rely on and one you have to check.
How much does it cost?
Quoted per project, because automating one form is not the same job as building a CRM. It is scoped as its own piece of work with a fixed price, not a monthly retainer. If the automation will not save you more than it costs, we will say so.